Executive Office Skills (Level 2) Course

Executive Office Skills (Level 2) Course
Course Code: UCSHBOS03
Enrolment Fee: £299.00
Format: Paper
Award: Level 2
Accreditation: NCFE
Study Time: 100 Hours
Experience: No Entry Requirements

  • 20% discount if you pay in full this month
  • Free Postage & Packing
  • Free Learning for Life Package
  • Pay in Full or Instalments

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COURSE OVERVIEW 


A distance learning course is the ideal way to gain a Executive Office Skills certificate. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Executive Office Skills is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Level 2 Executive Office Skills Course is a fully comprehensive course, no prior knowledge is required.

This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.
 
Course Objectives
At the end of the course you will be able to:
  • Introduce the benefits of good customer care 
  • Explore ways of handling complaints and difficult customers 
  • Demonstrate customer care in face to face and written forms of contact 
  • Raise awareness of good practice in personnel administration 
  • Explore the techniques of recruitment and interviewing 
  • Demonstrate the need for staff record keeping 
  • Explain data protection legislation 
  • Develop project management techniques 
  • Introduce team selection techniques 
  • Develop an understanding of body language 
  • Develop listening skills 
  • Demonstrate letter writing skills 
  • Practice good telephone communication skills 
  • Explain the training cycle 
  • Demonstrate training methods and techniques  

 

Key TopicsWhat are the key topics?

Course Key Topics 
The Level 2 in Executive Office Skills is divided into five comprehensive modules. 

Module 1: Customer Services 
 

Module 2: Personnel Administration 
Module 3: Project Management 
Module 4: Communications 
Module 5: Training Administration 
 

 


(see full course syllabus below for more information) 

Tutor SupportWhat support will I receive?

Home Study Tutor Support 


You will be provided with comprehensive materials designed to provide you with everything required to complete Executive Office Skills Course. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%.

What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account. 

 


 

AssessmentsHow will I be assessed?

Course Assessments 


The Executive Office Skills course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam. 

We send the full course out, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.


 


 

Course DurationHow long will it take me to complete?

Course Duration 


We recommend you spend approximately 100 hours of your time studying for the Executive Office Skills course. The pace of study is completely up to you. To give an example, if you dedicate 2 hours a week to the course it would take you a year to complete but  if you could spare 4 hours a week you could complete it in six months. 

Get started today, and you can earn your Level 2 NCFE Award in Executive Office Skills in as little as six months, or take up to a year, if you prefer – the choice is yours.
 

 


Entry RequirementsDo I need previous experience?

Course Entry Requirements 


The good news is that no prior learning knowledge or experience is essential to take this course.  This course is openly available to anyone wishing to learn more about Executive Office skills and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support. 
 

 


 

Enrolment FeesHow much are the course fees?

Course Enrolment Fees


Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Executive Office Skills home study course is £373.75, though for a limited time we are offering you the opportunity to pay only £299 which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £99.75 and then 4 equal payments of £68.50 per month. The first instalment is paid about a month after you receive your course.

Payment Method
Deposit
Instalment
Total
Pay in Full (Paper Version)
£299.00
N.A
£299.00
Instalment Plan (Paper Version)
£99.75
£68.50 X 4
£373.75

Delivery Charges:

Free Delivery for UK Mainland Students
Additional £25 for students in Europe
Additional £40 for Students in Rest of the world
 
Note: Instalment Plan is not available to our International Students

 


 

Full Course SyllabusWhat will I learn?

How is the course structured? 
The NCFE Executive Office Skills course is divided into five comprehensive modules:  

Do you want to be more effective in the office? Keen to upgrade your skills and stand out from the crowd? Then this is the course for you. It covers everything from customer service, personnel administration to project management and communications. This course is really a must to be a vital cog in the office machine. This course is ideal for those working in office management as a personal assistant.

Module A – Customer Services
  • Face to face contact 
  • Dealing with awkward customers 
  • Where are you? 
  • Dealing with complaints 
  • Complaints policy 
  • Do’s and don’ts of complaint handling 
  • Is the customer always right? 
  • Dangerous contact 
  • Person to person contact
Module B – Personnel Administration
  • The work cycle 
  • Recruiting 
  • Shortlisting 
  • Checklist on interview 
  • Contract of employment 
  • Personnel files 
  • Data protection 
  • Job descriptions 
  • Health and safety 
  • Staff security
Module C – Project Management
  • Defining a project 
  • Work structures 
  • Choosing your team 
  • Resourcing the information 
  • Who does what 
  • Gantt charts
Module D – Communications
  • Body language 
  • Appearances can be deceptive 
  • Emphasis on words 
  • Listening skills 
  • Letter writing 
  • Using the telephone 
  • Getting the message
Module E – Training Administration
  • The training cycle 
  • Who benefits from training 
  • Planning training 
  • Training methods 
  • Training environment 
  • Equipment 
  • Visual aids 
  • Evaluation 


 

QualificationsWhat qualifications will I receive?

Course Qualifications
This is a dual certification course. You will receive a certificate from both the College and also the National Awarding body NCFE. Fees for both are included in the course fee.


Qualification One: Executive Office Skills Diploma
Executive Office Skills Diploma issued by the UK Learning College, entitling you to use the letters UKLC Dip after your name.


Qualification Two: Executive Office Skills (NCFE Level 2) Award 
This course leads to a Level 2 Award for successful learners. This means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. In accrediting the programme at level 2, NCFE attests that its learning outcomes are at an equivalent level to a level 2 national qualification.

 
This course has been designed to meet specific learner requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited by NCFE.

About NCFE
NCFE is a registered accreditor and has a strong heritage in learning, going back over 150 years. NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland. 

 


 

Career ProspectsWhat can I do after I qualify?

Administrative Assistant 


As an administrative assistant, it would be your job to deal with the day-to-day office work for your employer.

Your tasks would typically include:

  • dealing with incoming and outgoing post
  • maintaining stationery supplies
  • answering the telephone and directing calls
  • reception duties such as greeting and looking after visitors
  • typing and formatting documents such as letters and reports
  • updating computer databases
  • using office equipment such as printers, photocopiers and fax machines
  • managing diaries
  • making travel arrangements for staff.

In some jobs you might only handle a few of these tasks, in others you might carry out all the administrative duties in your department. You may be known by various other job titles such as clerical assistant or office administrator.


 SEE A FULL CAREER PROFILE


 

What's IncludedWhat do I get when I enrol?

Your course fee covers everything you will need to successfully complete the Executive Office Skills home study course and earn your qualification:


1. All textbooks, study folders, and/or online learning aids designed for distance learning
2. A full range of student services, including:

  • Tutor marked assessments (TMAs)
  • Access to the online student portal (Student Chat, Forums and Online Support Resources)
  • NUS Extra Card (discounted membership)
  • Comprehensive Study Guide & Study Plan
  • Guide to Effective Study Techniques
  • How to approach exams without fear

3. An accredited award upon successful course completion directly from the awarding body NCFE
4. One year's educational support by e-mail, post, fax or phone
5. Free postage and packaging for UK mainland students



 

Home Study ExplainedHow does home study work and is it right for me?

Distance Learning Explained


Distance Learning is a term used to describe a method of learning where you; the learner, are not physically required to be ‘onsite’ to be guided through learning materials. Learners and tutors will use methods such as email and telephone to communicate, with you deciding how, when and where you learn.
 
UK Learning College gives you the flexibility to complete our programmes as quickly or as slowly as is convenient for you. To make this possible, our learning programmes have been written and prepared in such a way that it enables you to take control over these decisions.  We also have a varied range of e-learning courses available to complement our full portfolio of distance learning courses.
 
Distance Learning allows you to develop the personal confidence and independence needed for success. Once you have become familiar with your distance learning course materials and you feel you know your way around the programme, then it is time to put together your own personal study plan to help you decide how best to study. We would advise that you write down your plan to assist you in following your timetable.
 
Although our distance learning course guides are primarily aimed at the first time user, you may already have some experience of distance learning. Whatever your experience, it is important to understand that to be a successful distance learner you need to become familiar and comfortable with the learning materials.
 
Online Learning Explained

Online learning descends from computer-based training, interactive multimedia and integrated learning centers and is the delivery of a learning, training or education program by electronic means.  With the internet boom in the mid '90s, the concept of online learning has spread broadly. 
 
Online learning or e-learning (electronic learning) is a term used to describe learning materials that are not physically provided to you, but are accessible online where you; the learner, are not physically required to be ‘onsite’ to be guided through any of these online learning materials. Learners and tutors will use methods such as email and telephone to communicate, with you deciding how, when and where you learn.
 
UK Learning College gives you the flexibility to complete our online courses as quickly or as slowly as is convenient for you. To make this possible, our online learning courses have been written and prepared in such a way that they enable you to take control over these decisions.
 
Online learning allows you to develop the personal confidence and independence needed for success. Once you have become familiar with your online course and you feel you know your way around the program, then it is time to put together your own personal study plan to help you decide how best to study. We would advise that you write down your plan to assist you in following your online course study timetable.
 
Home Study Explained

Home Study Courses are a type of learning material in the form of manuals, CD Roms, Online courses etc. where you; the learner, are not physically required to be ‘onsite’ to be guided through any of these learning materials. Learners and tutors will use methods such as email and telephone to communicate, with you deciding how, when and where you learn.
 
UK Learning College gives you the flexibility to complete our home study courses as quickly or as slowly as is convenient for you. To make this possible, our home learning courses have been written and prepared in such a way that they enable you to take control over these decisions.
 
Home study courses allow you to develop the personal confidence and independence needed for success. Once you have become familiar with your home learning course materials and you feel you know your way around the course, then it is time to put together your own personal study plan to help you decide how best to study. We would advise that you write down your plan to assist you in following your home study timetable.
 
Although our home learning course guides are primarily aimed at the first time user, you may already have some experience of home learning. Whatever your experience, it is important to understand that to be a successful home study course learner, you need to become familiar and comfortable with the learning materials.
 

 


 

Student PortalHow can I interact with other students?

Student Community


We understand that studying from home may be a new experience for you. You could even be excused for feeling a little daunted since you will not be studying in a traditional "classroom environment". To help our students overcome these concerns we have developed a friendly online student community. The Student Community encourages a high level of interaction with your tutor and other like-minded students.

All of our students receive access to the Student Community. You will be able to use the student community for the following:

  1. Access the student forum which allows you to share ideas and chat with other students.
  2. View your tutor's feedback on your marked assignments.
  3. View optional reading lists for your course (where available).
  4. Access free online games, for when you need a break from studying.
  5. View the study guide with plenty of useful hints and tips on how to get the most out of your course.

Access free courses such as: Improving Learning Skills, Job Interview Skills, The Effective Learner, Goal Setting and Time Management, Ten Tips to Complete a Good Test Paper


VISIT THE STUDENT COMMUNITY


 

Related CoursesI am not sure this is for me. Are there similar courses?

Related Courses
Below you will find a list of courses that previous students have taken to complement their course. We hope that this list will give you some idea of the types of progression courses we offer, or alternative course options that may be of interest to you.


Customer Service Excellence (Level 3) - If you'd like a career in customer service or would like to simply learn this highly useful practical skill, the home study customer service course is the ideal distance learning training course for you. ........ Read More »
 
Executive Office Skills (Level 2) - This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment........ Read More »
 


 

Further InformationWhat else do I need to know?

If your course is being delivered online, please ensure you meet the minimum requirements below.


For Windows:
Windows 98, 2000, XP, Vista, Windows 7 - Acrobat Reader 4.0 and above

For Macintosh:
Mac OS X, Mac OS 9.2 - Acrobat Reader 4.0 and above

From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course.  We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support.

The course can be enrolled upon by students Internationally. There are no deadlines for enrolments.



 

How to EnrolHow do I enrol?


        

Step One 
It's simple - Choose from our list of 100s Accredited Courses. Click on the enrol now button to select your enrolment option

Step Two
After you enrol, Course Material will be delivered to you within 7 working days (Normally 48 Hours).

Step Three
A personal tutor and a Dedicated Support advisor will be allocated to you throughout the course.

Step Four
On successful completion of the course, You will be given a Recognised Qualification towards a successful career.


 


 

FAQsWhat are the most frequent questions?

Course Frequently Asked Questions 


Q. How does distance learning work?
To ensure studying is flexible and convenient, most of our courses are divided into sections. You work through each section at your own pace and time. Once completed, send the test paper back to your personal tutor for marking. You will then move onto the next section once successfully completing the previous section. The support period is dependent on the type of course you choose; our minimum support period is one year.
 
Q. When can I start the course?
The answer is simple, when YOU want; you can start the course at any time we do not have any set enrolment dates. Most of our courses don’t require any previous experience or qualifications. All you need is a desire and motivation to succeed. You can even start right now - call and speak to one of our Professional Course Advisors.
 
Q. How long do the courses take?
This is dependent upon your choice of course and how fast you want to learn. A full breakdown of the course is available in your course literature. We do provide estimated number of study hours; ask our course advisors for details.
 
Q. Do the courses have tutorial support?
Yes, You will be allocated an experienced tutor who will guide you through the course, mark your assignments and generally help you with any problems you may have. Your tutors can be contacted via email and post.
 
Q. If I fail an assignment can I retake it?
Yes, your tutor will ask you to resubmit your assignment and give you support as to where you could improve.
 
Q. How do I get help with my course work?
You can get help 7 days a week by email, or post from your dedicated tutor, you just email your assignments for marking. You have to send your assignments one at a time so the tutor can mark one and give you the feedback.
 
Q. Will I get a qualification at the end?
Yes, for all our courses, you will receive a diploma or a recognised qualification from the awarding body of your course.
 
Q. Is the course work done online or sent via the internet?
No, the course work can be done offline using your PC or for paper based courses working through your course folder. 
 
Q. Is there a time limit or any deadlines?
We do like you to complete the course within the tutor support period but we can extend this for a small charge (currently £40 for 12 months). If you follow the recommended study hours, this will give you a good guide to complete the course withim the specified time period. 
 
Q. Will I have to sit an examination?
Most of our paper based courses do not require you to sit examinations, only continual assessments. Where there are examinations required, you will receive all the information you need to make your own exam arrangements. Please note exam fees are not included in your course fee, unless otherwise stated.
 
Q. How quickly will I receive my course material?
Once your payment has been received and cleared your enrolment should be processed within two days and your course materials delivered within 5 days, for customers who choose to pay in instalments this can take longer as we need a signed agreement back from you before we send the course materials.
 
Q. Do I have to buy any other materials?
Our comprehensive course materials are designed to be self-contained with all the relevant information you require to complete the course and gain the relevant certification. However some of our students undertake additional reading via relevant textbooks/study guides and/or the Internet to add value to their studies.
 
Q. I’m not sure of what course I should take? Can you help?
Yes we can, it is important that you pursue a course which you will enjoy. Although we cannot make this decision for you, we employ a team of dedicated Professional Course Advisors, who will guide you towards making the right choice. Whether you want specific information, or just a chat about what’s available, contact us now.
 
Q. Why choose UK Learning College?
The breadth and depth of our portfolio of courses means that we will have a course to interest you. We are committed to your success, and offer advice and support through every step of the process. We have a dedicated team of Professional Course Advisors that can give you access to career and recruitment advice, whilst offering excellent value and quality courses.
 
Please contact us if you have not found the answer you are looking for.

 


 

Contact UsI’m still not sure can you help me?

Get in touch...


If you would like to talk to someone about your choice of home learning course, or if you would like to discuss anything else with us please don't hesitate to call us on 0800 009 6249. You can also call us on Skype at dialgia.group

Postal Address:

UK Learning College
22 Turnbull Street
Suite 108
Glasgow
G1 5PR
United Kingdom


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