Live ChatCourse Prospectus
Course LinksLearning For Life
Professional Receptionist (Level 2) Course
COURSE OVERVIEW A distance learning course is the ideal way to gain a Professional Receptionist Diploma. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Professional Receptionist is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Professional Receptionist course is a fully comprehensive course, no prior knowledge is required. Are you a receptionist? Keen to upgrade your skills? Then this course would be idea. It covers everything from communication in both informal and formal ways to an in-depth understanding of customer care. This course is ideal for anyone who is a receptionist or is keen to include more reception skills into their job.
The Professional Receptionist course consists of 2 different courses.
1. Certificate in Effective Communication (NCFE Level 2)
2. Customer Care (NCFE Level 2)
Key TopicsWhat are the key topics?Course Key Topics Course One: Effective Business Communications
At the end of this course students will be able to:
Course Two: Customer Care
At the end of this course students will be able to:
(see full course syllabus below for more information)
Tutor SupportWhat support will I receive?Home Study Tutor Support You will be provided with comprehensive materials designed to provide you with everything required to complete Professional Receiptionist Diploma. You will have your own personal tutor helping you with your course work and with any questions you may have. Plus you can contact our Student Advisors by email or phone for all the practical advice you may need – so we really are with you 100%. What's more, you'll have access to the online student portal, where you can interact with other students, browse our resource library and manage your account.
AssessmentsHow will I be assessed?Course Assessments The Professional Receptionist Diploma is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam. We send the full course out, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking. Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
Course DurationHow long will it take me to complete?Course Duration We recommend you spend approximately 120 hours of your time studying for the Professional Receptionist Diploma. The pace of study is completely up to you. To give an example, if you dedicate 2 hours a week to the course it would take you a year to complete but if you could spare 4 hours a week you could complete it in six months. Get started today, and you can earn your Diploma in Professional Receptionist in as little as six months, or take up to a year, if you prefer – the choice is yours.
Entry RequirementsDo I need previous experience?Course Entry Requirements The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about being a Professional Receptionist and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
Enrolment FeesHow much are the course fees?Course Enrolment Fees Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Professional Receptionist home study course is £536.25, though for a limited time we are offering you the opportunity to pay only £429 which is a 20% discount if you enrol online and pay in full. You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £149.25 and then 4 equal payments of £96.75 per month. The first instalment is paid about a month after you receive your course.
Delivery Charges: Free Delivery for UK Mainland Students
Additional £25 for students in Europe
Additional £40 for Students in Rest of the world
Note: Instalment Plan is not available to our International Students.
Full Course SyllabusWhat will I learn?How is the course structured?
The Professional Receptionist diploma is divided into two comprehensive courses:
Course One Module 1: The Essentials of Communication
Module 2: Sending Informal Messages
Module 3: Sending Formal Messages
Module 4: Two-Way Communication
Module 5: Presentations
Module 6: Advertising
At the end of this course students will be able to:
Course Two
Customer Care (NCFE Level 2)
Module 1: Customer Care
Module 2: Customer Care and Company Benefits
Module 3: Considering a Policy and Plan
Module 4: Customer Care and You
Module 5: Customer Care and Service Plans
Module 6: Motivating the Staff
Module 7: Standards and Monitoring
Module 8: Selling the Plan
At the end of this course students will be able to:
QualificationsWhat qualifications will I receive?Course Qualifications Qualification One: Professional Receptionist Diploma Qualification Two: Professional Receptionist Diploma 1. Certificate in Effective Communicating (NCFE Level 2)
2. Customer Care (NCFE Level 2)
This course leads to a Level 2 Award for successful learners. This means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. In accrediting the programme at level 2, NCFE attests that its learning outcomes are at an equivalent level to a level 2 national qualification.
This course has been designed to meet specific learner requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited by NCFE.
About NCFE
NCFE is a registered accreditor and has a strong heritage in learning, going back over 150 years. NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.
Career ProspectsWhat can I do after I qualify?Medical Secretary
As a medical secretary or administrator, you would provide administrative support to hospital consultants or departments, GPs, health service managers or medical researchers. You could work in various settings, including:
Your duties might include:
What's IncludedWhat do I get when I enrol?Your course fee covers everything you will need to successfully complete the Professional Receptionist home study course and earn your diploma: 1. All textbooks, study folders, and/or online learning aids designed for distance learning
3. An accredited award upon successful course completion directly from the awarding body NCFE
Home Study ExplainedHow does home study work and is it right for me?Distance Learning Explained Distance Learning is a term used to describe a method of learning where you; the learner, are not physically required to be ‘onsite’ to be guided through learning materials. Learners and tutors will use methods such as email and telephone to communicate, with you deciding how, when and where you learn.
UK Learning College gives you the flexibility to complete our programmes as quickly or as slowly as is convenient for you. To make this possible, our learning programmes have been written and prepared in such a way that it enables you to take control over these decisions. We also have a varied range of e-learning courses available to complement our full portfolio of distance learning courses.
Distance Learning allows you to develop the personal confidence and independence needed for success. Once you have become familiar with your distance learning course materials and you feel you know your way around the programme, then it is time to put together your own personal study plan to help you decide how best to study. We would advise that you write down your plan to assist you in following your timetable.
Although our distance learning course guides are primarily aimed at the first time user, you may already have some experience of distance learning. Whatever your experience, it is important to understand that to be a successful distance learner you need to become familiar and comfortable with the learning materials.
Online Learning Explained
Online learning descends from computer-based training, interactive multimedia and integrated learning centers and is the delivery of a learning, training or education program by electronic means. With the internet boom in the mid '90s, the concept of online learning has spread broadly.
Online learning or e-learning (electronic learning) is a term used to describe learning materials that are not physically provided to you, but are accessible online where you; the learner, are not physically required to be ‘onsite’ to be guided through any of these online learning materials. Learners and tutors will use methods such as email and telephone to communicate, with you deciding how, when and where you learn.
UK Learning College gives you the flexibility to complete our online courses as quickly or as slowly as is convenient for you. To make this possible, our online learning courses have been written and prepared in such a way that they enable you to take control over these decisions.
Online learning allows you to develop the personal confidence and independence needed for success. Once you have become familiar with your online course and you feel you know your way around the program, then it is time to put together your own personal study plan to help you decide how best to study. We would advise that you write down your plan to assist you in following your online course study timetable.
Home Study Explained
Home Study Courses are a type of learning material in the form of manuals, CD Roms, Online courses etc. where you; the learner, are not physically required to be ‘onsite’ to be guided through any of these learning materials. Learners and tutors will use methods such as email and telephone to communicate, with you deciding how, when and where you learn.
UK Learning College gives you the flexibility to complete our home study courses as quickly or as slowly as is convenient for you. To make this possible, our home learning courses have been written and prepared in such a way that they enable you to take control over these decisions.
Home study courses allow you to develop the personal confidence and independence needed for success. Once you have become familiar with your home learning course materials and you feel you know your way around the course, then it is time to put together your own personal study plan to help you decide how best to study. We would advise that you write down your plan to assist you in following your home study timetable.
Although our home learning course guides are primarily aimed at the first time user, you may already have some experience of home learning. Whatever your experience, it is important to understand that to be a successful home study course learner, you need to become familiar and comfortable with the learning materials.
Student PortalHow can I interact with other students?Student Community We understand that studying from home may be a new experience for you. You could even be excused for feeling a little daunted since you will not be studying in a traditional "classroom environment". To help our students overcome these concerns we have developed a friendly online student community. The Student Community encourages a high level of interaction with your tutor and other like-minded students. All of our students receive access to the Student Community. You will be able to use the student community for the following:
Access free courses such as: Improving Learning Skills, Job Interview Skills, The Effective Learner, Goal Setting and Time Management, Ten Tips to Complete a Good Test Paper
Related CoursesI am not sure this is for me. Are there similar courses?Related Courses
Below you will find a list of courses that previous students have taken to complement their course. We hope that this list will give you some idea of the types of progression courses we offer, or alternative course options that may be of interest to you.
Personal Assistant Diploma - Being a Personal Assistant is a key role – and the rewards can be excellent, as well as salary. A good PA is essential to the smooth running of a business, making sure senior managers are fully informed, prepared for meetings and on schedule.......... Read More »
European Computer Driving Licence V5 - ECDL is the international standard in end-user computer skills. The ECDL Syllabus consists of 7 modules which define the skills and competencies necessary to be a proficient user of a computer and common computer applications........... Read More »
Further InformationWhat else do I need to know?If your course is being delivered online, please ensure you meet the minimum requirements below. For Windows: For Macintosh: From time to time we may enrol our students with our partner sites; this is dependent on the number of students enrolling on a particular course and course material availability. If this happens, nothing changes for you other than the name of the college administering your course. We will continue to be your point of contact; you will get the exact same course you have enrolled on with the same high level of quality content and support. The course can be enrolled upon by students Internationally. There are no deadlines for enrolments.
How to EnrolHow do I enrol?
Step One Step Two Step Three Step Four
FAQsWhat are the most frequent questions?Course Frequently Asked Questions Q. How does distance learning work?
To ensure studying is flexible and convenient, most of our courses are divided into sections. You work through each section at your own pace and time. Once completed, send the test paper back to your personal tutor for marking. You will then move onto the next section once successfully completing the previous section. The support period is dependent on the type of course you choose; our minimum support period is one year.
Q. When can I start the course?
The answer is simple, when YOU want; you can start the course at any time we do not have any set enrolment dates. Most of our courses don’t require any previous experience or qualifications. All you need is a desire and motivation to succeed. You can even start right now - call and speak to one of our Professional Course Advisors.
Q. How long do the courses take?
This is dependent upon your choice of course and how fast you want to learn. A full breakdown of the course is available in your course literature. We do provide estimated number of study hours; ask our course advisors for details.
Q. Do the courses have tutorial support?
Yes, You will be allocated an experienced tutor who will guide you through the course, mark your assignments and generally help you with any problems you may have. Your tutors can be contacted via email and post.
Q. If I fail an assignment can I retake it?
Yes, your tutor will ask you to resubmit your assignment and give you support as to where you could improve.
Q. How do I get help with my course work?
You can get help 7 days a week by email, or post from your dedicated tutor, you just email your assignments for marking. You have to send your assignments one at a time so the tutor can mark one and give you the feedback.
Q. Will I get a qualification at the end?
Yes, for all our courses, you will receive a diploma or a recognised qualification from the awarding body of your course.
Q. Is the course work done online or sent via the internet?
No, the course work can be done offline using your PC or for paper based courses working through your course folder.
Q. Is there a time limit or any deadlines?
We do like you to complete the course within the tutor support period but we can extend this for a small charge (currently £40 for 12 months). If you follow the recommended study hours, this will give you a good guide to complete the course withim the specified time period.
Q. Will I have to sit an examination?
Most of our paper based courses do not require you to sit examinations, only continual assessments. Where there are examinations required, you will receive all the information you need to make your own exam arrangements. Please note exam fees are not included in your course fee, unless otherwise stated.
Q. How quickly will I receive my course material?
Once your payment has been received and cleared your enrolment should be processed within two days and your course materials delivered within 5 days, for customers who choose to pay in instalments this can take longer as we need a signed agreement back from you before we send the course materials.
Q. Do I have to buy any other materials?
Our comprehensive course materials are designed to be self-contained with all the relevant information you require to complete the course and gain the relevant certification. However some of our students undertake additional reading via relevant textbooks/study guides and/or the Internet to add value to their studies.
Q. I’m not sure of what course I should take? Can you help?
Yes we can, it is important that you pursue a course which you will enjoy. Although we cannot make this decision for you, we employ a team of dedicated Professional Course Advisors, who will guide you towards making the right choice. Whether you want specific information, or just a chat about what’s available, contact us now.
Q. Why choose UK Learning College?
The breadth and depth of our portfolio of courses means that we will have a course to interest you. We are committed to your success, and offer advice and support through every step of the process. We have a dedicated team of Professional Course Advisors that can give you access to career and recruitment advice, whilst offering excellent value and quality courses.
Please contact us if you have not found the answer you are looking for.
Contact UsI’m still not sure can you help me?Get in touch... If you would like to talk to someone about your choice of home learning course, or if you would like to discuss anything else with us please don't hesitate to call us on 0800 009 6249. You can also call us on Skype at dialgia.group Postal Address: UK Learning College
|
